Welcome to the GMT Games Shop FAQ page! We’re here to help you navigate your tabletop adventure with ease. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, feel free to reach out to our friendly customer service team at [email protected].
Product Questions
What types of games does GMT Games Shop offer?
We specialize in a wide range of tabletop games, including strategy games (like Conquest and Cooperative Games), card games, casual games, customizable games, dice games, and children’s games. Our products are designed for strategists, commanders, and families looking for immersive and fun experiences.
Are your games suitable for children?
Yes! We offer a selection of games specifically designed for children, focusing on age-appropriate fun and learning. Check the product descriptions for recommended age ranges.
Do you sell games for cooperative play?
Absolutely! We have a variety of cooperative games that encourage teamwork and shared adventures, perfect for game nights with friends and family.
Shipping and Delivery
Where do you ship?
We ship worldwide, but unfortunately, we cannot deliver to some remote areas and parts of Asia. If you’re unsure about your location, contact us before ordering.
How long does it take to process and ship my order?
Orders are processed within 1-2 business days from our warehouse in Indianapolis, US. After that, shipping times vary: Standard Shipping (via DHL or FedEx) takes 10-15 business days, while Free Shipping (via EMS) takes 15-25 business days.
What are the shipping options and costs?
We offer two options: Standard Shipping for $12.95 (fast and reliable with DHL/FedEx) and Free Shipping on orders over $50 (via EMS). Choose based on your needs for speed or value!
Can I track my order?
Yes! Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can use it to monitor your delivery status.
Returns and Refunds
What is your return policy?
If something isn’t right with your order, you have 15 days from the delivery date to initiate a return. Contact our customer service team at [email protected] to start the process. We aim to make it hassle-free and ensure your satisfaction.
What if my game arrives damaged or missing parts?
We’re sorry to hear that! Please reach out to us within 15 days of delivery, and we’ll work quickly to resolve the issue, whether it’s a replacement, refund, or missing part.
Payment and Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
Do I need to create an account to order?
No, you can checkout as a guest. However, creating an account allows you to track orders easily and receive updates on new games and promotions.
Is my payment information secure?
Yes, we use industry-standard encryption to protect your data. Your payment details are safe with us.
Contact and Support
How can I contact customer service?
Email us at [email protected] for any questions or issues. We’re based in Indianapolis, US, and respond promptly to help you continue your gaming adventure!
What are your business hours?
Our team operates during business hours in the US (Eastern Time), but we strive to respond to emails within 24 hours.
Thank you for choosing GMT Games Shop—where every game is a gateway to adventure! Happy gaming!